Adding managers

Add managers into your recognition program

Written by Marissa Tingey
November 11, 2025

Troubleshooting Manager Points

Manager's Points Not Updating

This issue may occur if the manager’s account has been deactivated, often due to exclusions in HRIS integration settings.

Missing Monthly Points Allowance

If a manager lacks their monthly points, ensure their budget is not zero:

• Access Manager Allowances settings.
• Adjust the budget to reflect the intended amount.

Adjusting Manager Points

To provide extra points for a manager’s use:

• Perform a manual adjustment to their balance. This temporary change increases points available for distribution. By following these troubleshooting tips, administrators can ensure smooth functionality for managers in the system.

Adding Managers

• In order to promote a normal user to manager status, they will first need to be in your user list under the Users tab.
• Once in the User tab, find the user you wish to promote to manager status.
• Click on their name. This will open their profile page.
• Scroll down to the Workspace Permissions section select the Manger (Points to Give Allowance) check box.
• Then press the Save Changes button. This user will then have manager status and will appear on the Rewards Manager list on the Workspace Settings > General > Allowances & Values > Manager Allowance.