# Adding managers

Add managers into your recognition program

Written by Marissa Tingey  
November 11, 2025

## Troubleshooting Manager Points

### Manager's Points Not Updating
This issue may occur if the manager’s account has been deactivated, often due to exclusions in HRIS integration settings.

### Missing Monthly Points Allowance
If a manager lacks their monthly points, ensure their budget is not zero:

- Access Manager Allowances settings.
- Adjust the budget to reflect the intended amount.

## Adjusting Manager Points
To provide extra points for a manager’s use:

- Perform a manual adjustment to their balance. This temporary change increases points available for distribution. By following these troubleshooting tips, administrators can ensure smooth functionality for managers in the system.

## Adding Managers
- In order to promote a normal user to manager status, they will first need to be in your user list under the Users tab.
- Once in the User tab, find the user you wish to promote to manager status.
- Click on their name. This will open their profile page.
- Scroll down to the Workspace Permissions section select the Manger (Points to Give Allowance) check box.
- Then press the Save Changes button. This user will then have manager status and will appear on the Rewards Manager list on the Workspace Settings > General > Allowances & Values > Manager Allowance.