# Billing Frequently Asked Questions (FAQs)

Update your credit card, manage billing emails, view past payments, and see processing fees in the Billing tab.

Written by Marissa Tingey  
January 2, 2026

## Table of contents
- [How do I update billing information and view payment history?](#how-do-i-update-billing-information-and-view-payment-history?)  
- [How do I add or change the credit card on file?](#how-do-i-add-or-change-the-credit-card-on-file?)  
- [To add or update your credit card:](#to-add-or-update-your-credit-card?)  
- [How do I change the billing email address?](#how-do-i-change-the-billing-email-address?)  
- [How do I view my billing history?](#how-do-i-view-my-billing-history?)  
- [What are the processing fees for reward payments?](#what-are-the-processing-fees-for-reward-payments?)  
- [When am I billed for rewards?](#when-am-i-billed-for-rewards?)  
- [How do I change the payment method for a current invoice?](#how-do-i-change-the-payment-method-for-a-current-invoice?)  
- [Can I set future invoices to be billed to a credit card?](#can-i-set-future-invoices-to-be-billed-to-a-credit-card?)

## How do I update billing information and view payment history?
You can manage your credit card, billing emails, and payment history in the **Workspace Settings > Billing** tab of your Nectar account.

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## How do I add or change the credit card on file?
The credit card on file is used to pay for:
- Employee reward redemptions
- Your Nectar subscription

### To add or update your credit card:
1. Go to **Workspace Settings > Billing**.
2. In the **Payment Settings** section:
   - Click the **Card** option to enter a new credit card.
   - or Click **Change** to update the existing card on file.
3. Enter your credit card details and save.

**Important:** If you don't see the option to add your payment method, it may be due to the payment type your company uses. Contact your Nectar Account Manager for questions.

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## How do I change the billing email address?
To receive notifications and automated receipts for reward payments:
1. Go to **Workspace Settings > Billing**.
2. In the **Billing Notifications** section, enter email addresses you'd like subscribed to invoice notifications.
   - Multiple emails can be added with a comma in between them (no spaces).
3. Click **Save Settings** in the top right of the page.

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## How do I view my billing history?
You can access and export past payment records for platform fees and rewards:
1. Go to **Workspace Settings > Billing**.
2. Scroll to the **Reward Payment Statements** section.
3. Use the **View Details** button to expand billing activity by recent months.
4. Or click the **View All Reward Payment Statements** to see all history.
5. Click **Download** to export specific monthly breakdowns.

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## What are the processing fees for reward payments?
Reward payments made by credit card incur the following processing fee:
- **3.5% + $0.40 per transaction**

**Note:**
- This fee applies **only** to reward payments, not subscription payments.
- Processing fees are **non-refundable**.
- To avoid credit card fees, you may pay via **check, wire, or ACH**.
- **International wires** incur a **$20 USD** fee.

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## When am I billed for rewards?
Depending on your billing structure, it could either be on the first of the month or when your selected refill amount is too low. [Click here](https://help.nectarhr.com/en/articles/5699443-what-are-the-billing-options-for-nectar-rewards) to view our rewards billing methods.

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## How do I change the payment method for a current invoice?
If you need to change the payment method for a specific invoice to a credit card, follow these steps:
1. **Contact the Billing Department**:
   - Reach out to Nectar's billing department ([billin@nectarhr.com](mailto:billin@nectarhr.com)) to assist with updating the payment method.
2. **Provide Invoice Details**:
   - Ensure you have the details of the invoice ready (e.g., invoice number) so the billing department can locate and update the payment.

**Important:** Payment changes cannot be processed via support chat and require direct communication with the billing team.

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## Can I set future invoices to be billed to a credit card?
To set future invoices to be charged to a credit card, request an account update:
1. **Contact the Billing Department**:
   - Ask to set your account's default payment method to a credit card. This ensures all future invoices use the new method.
2. **Confirm the Changes**:
   - Verify with the billing department that the changes have been successfully made.

**Note:** Invoice-specific payment changes may not be possible once it has already been processed. Contact the billing team promptly to ensure timely updates.