How to deactivate a user | Nectar Help Center
How to deactivate a user
If a team member is terminated or leaves your organization make sure to deactivate them.
Written by Marisa Crowder
November 11, 2025
Managing user accounts in the Nectar platform is essential for maintaining an up-to-date and accurate user list. The two main deactivation methods available in Nectar—single user deactivation and bulk user deactivation—accommodate varying administrative requirements.
- Navigate to the Users tab in the Nectar dashboard.
- Locate and open the profile of the user you wish to deactivate.
- Look for the toggle labeled Active and switch it off to deactivate the user’s profile.
- Click Save Changes to confirm.
This will deactivate their account and not allow them to sign in to their account moving forward. This will move them to a Deactivated status and their redemption/shoutout history will still be available. Deactivated accounts become invisible to non-admin users within the system but remain accessible to admins through reports or the user management section. Historical and analytical data linked to deactivated accounts is fully preserved to maintain data integrity.
Deactivating multiple users at a time
- You can update the Active status of multiple profiles at a time. To do this go to the Users tab in the Admin settings.
- Add any filters you'd like to find the profiles you want to update.
- Check the box on each profile you are wanting to update.
- Select Bulk Actions > Update Active Status
- A new window will pop up where you can select what status you want to update all selected users to be. Select the status and then Update Status to complete.
Can I delete a user?
Deactivating accounts ensures access is removed immediately while keeping all user records intact for reporting and auditing purposes. Deletion is not possible, as it would disrupt historical data and reporting integrity.
You can't delete a user in Nectar. This is because redemption history needs to be kept in the system. Deactivating users will prevent them from logging in, redeeming points, or performing any other action.
Video Walkthrough
How to Deactivate Users in Nectar 📹
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