How do I find my reward or order information? | Nectar Help Center
How do I find my reward or order information?
View and manage your gift cards, swag, and custom rewards in the Orders page. Includes steps to resend gift cards, and tracking swag.
Written by Marisa Crowder
June 18, 2025
Where can I view my reward history?
To view your past and pending rewards:
- Click your profile icon in the bottom-left corner of the app.
- Select Orders from the menu.
On the Orders page, you'll see details for:
- Gift Cards
- Swag (note Axomo orders exception below)
- Custom Rewards
What if I didn’t receive my gift card?
If your gift card hasn't arrived:
- You can re-send the gift card email to the address associated with your account directly from the Orders page.
- Still not seeing it? Please contact our support team for further help.
🌟 Tip: Double-check your spam or promotions folders just in case the email landed there!
How do I check my swag order status?
- Swag orders will include tracking information in the Orders page when available.
- If your swag was ordered through Axomo, it won’t appear in Nectar.
→ Check the status of your Axomo order here
How do I track my custom rewards?
The Orders page shows the status of any custom rewards, including:
- What has been approved
- What is still pending
- Who approved the reward
Please check with the person who is listed as the approver if you haven't received it.
Important: Only redeem rewards in your country
❗ Please note:
You should only redeem rewards available in the country where you live.
If you redeem a reward for a different country (e.g., a gift card not supported where you live), you may experience verification issues.
Nectar cannot refund or exchange these redemptions.